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New InDesign Error when Exporting to PDF

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since upgrading to CS 5.5 my entire company has encountered numerous issues and errors with InDesign. This however, is a new one and I was wondering if anyone knew the root cause of such an error and a potential fix.

 

here's the error message my marketer is getting when trying to export a document to a pdf:

 

%%[ ProductName: Distiller ]%%

%%[ Error: ioerror; OffendingCommand: readstring ]%%

 

Stack:

 

(› PoÈsKÖn[1]µÐY5Âê2¢ ÷Fmø-êíöYJ

øR½=Ö¤%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%

%%[ Warning: PostScript error. No PDF file produced. ] %%

 

The steps she takes if file - export - adobe print PDF and then selects smallest file size. The file is packaged

 

Any comments/thoughts/help is greatly appreciated.


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